Managing global training operations

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It is sure hard work to manage training operations globally but it is fun. Where you can easily manage a country, global training operations is another ball game entirely because you are dealing with cultures and people whom you don't see everyday. Thank God for technology that has made communication easier. I want to share few tips for managing global training operations; I hope you find it useful.

1. Have a clear vision, goal and strategy for your global training operations

2. Communicate! Communicate! Communicate!. It is never too much and make it timely.

3. Customize training strategy and plans to each country. Countries differ in culture.

4. Build a community of practice where you can learn from each other.

5. Create a culture of constant improvement. We must constantly evolve to meet today's challenges.

6. Always find opportunities to interact face-to-face and online with the country teams.

7. Don't just track numbers; track training impact too. A story with numbers is better than numbers alone.

8. Evaluate! Evaluate ! Evaluate! at all levels. Evaluate Reaction, Behaviour, Result and Impact.

9. Value your team and appreciate them. We work with people not robots.

10. Carefully manage change and always carry your team along in the change.

Bonus tip: Communicate! Communicate! Communicate!


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